Refund policy

At Central Coast Live Foods our mission is to deliver clean and nutrient dense foods made with the highest quality whole plant ingredients. Because we sell perishable food products most items are not eligible for standard returns or refunds. We stand behind our quality and in rare cases we will make it right.

This page explains how we handle replacements refunds and exceptions so you know what to expect when you order from us.

Quick summary

No refunds for flavor preference or personal taste

Replacements for damaged defective or incorrect items

Claims must be submitted within 7 days of delivery

Store credit may be offered instead of a replacement

Clearance and limited run items are final sale

General policy

Replacements If your product arrives damaged defective or incorrect we will send a replacement.

No standard refunds We do not offer refunds on food products except under specific circumstances. Once food leaves our facility it cannot be resold for health and safety reasons.

Flavor preference We do not offer refunds or exchanges based on personal taste preferences or flavor satisfaction. Please review product descriptions and ingredients before purchasing.

Store credit option In some cases we may issue store credit in the full amount of your purchase instead of a replacement. When store credit is provided you do not need to ship anything back.

Where this applies This policy applies to purchases made on centralcoastlivefoods.com. If you purchased through a retailer please contact that store directly.

When refunds or replacements are considered

Damaged or defective items If your item is damaged in transit or has a quality defect we will offer a replacement or store credit.

• Send clear photos of the issue and the lot code found on the bag

• Submit your claim within 7 days of delivery

Incorrect items If we shipped the wrong product we will replace it at no cost to you. Let us know within 7 days of delivery.

Shipping issues lost or stolen If your package does not arrive or appears to be stolen we will review the case using tracking data and any available documentation. Some claims may require a carrier claim or photos of the packaging.

Regulatory exceptions If a refund is required by law due to a product issue we will comply fully.

Returns and return shipping

Because of food safety rules returns are rarely authorized. If we approve a return the cost of the prepaid return label will be deducted from any refund amount.

When store credit is issued no return is required and you receive the full amount as credit.

Final sale items

The following items are not eligible for return or refund

• Clearance items

• Sample or limited run products

How to submit a claim

Email maximilian@juicelocally.com with

• A brief description of the issue

• Photos showing the product and any damage

• The lot code found on the product bag

• Your order number and delivery date

Claims must be submitted within 7 days of delivery.

Questions

We are here to help. Contact maximilian@juicelocally.com with any questions.

Central Coast Live Foods reserves the right to update this policy at any time to reflect operational or regulatory changes.